Refund policy

We have a 7-day return/exchange policy, which means you have 7 days after receiving your item to request a return/exchange. In case you have received a defective product, it will be replaced with a new working unit.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

JSB reserves the right to accept a return/exchange, based on its analysis on the condition of the product and reason of return.

To start a return/exchange, you can contact us at support@jsbhealthcare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@jsbhealthcare.com.

Return Initiation Policy:

  1. Call customer care to log a return request.
  2. If repairing is possible on site, technicians will visit and resolve the issue.
  3. If repairing is not possible even after a technician visit, a replacement will be initiated within 10 working days.


Return & Replacement Window - Please note that JSB products once purchased will not be refunded or replaced with another product

However We guarantee a full refund/replacement for all orders that fall under the following categories:

  • Product out of stock but billed–For products that are no longer in stock, we provide a full refund to keep your shopping experience hassle free.
  • Wrong product received –in case you have received a different product other than what you had placed an order for, we will be issuing a replacement unit.
  • Dead/defective on Arrival -for products which are dead/defective while receiving and are not repairable by our customer care, we will issue a replacement unit on receiving the defective item.

P.N. : 
1) In case you are returning the product because you did not like it, the to and fro freight charges will be deducted from your order. 
2) For Partial COD orders, the deposit received at the time of ordering is meant to cover freight charges. In case you cancel the order after dispatch from our end, the partial COD amount will not be refunded. 

What is Not Covered Under Return & Replacement:

  • Products you deem no longer in need
  • Products that have already been used or installed
  • Products that have been tampered by any unauthorized technician
  • If repair or replacement of the product is possible by a JSB authorized technician
  • Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, color shade difference etc.
  • Packaging not impacting the product structure or performance do not qualify for returns
  • If the request is outside return window
  • If the product is not defective on arrival

Return and Replacement Process –

Raise a WhatsApp return request to our Consumer Care Team at 8700453434 or email at support@jsbhealthcare.com

Our consumer care executive is available Monday to Saturday 10:00 am to 07:00 pm except on public holidays

Pick up for Replacement –

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 -5 working days of receiving the request. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised, to assist a smoother replacement/refund. The final discretion of return/replacement shall lie completely with the Company.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like wearable products, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.